Job Description
Job Title: Snr Manager Training & Quality
Job Description
- Own and execute the regional Training & Quality strategy, ensuring consistency while allowing for market-specific customization across locations, languages and LOBs.
- Translate client expectations, contractual SLAs, and regulatory requirements into standardized T&Q frameworks
- Establish and govern regional quality standards, calibration models, and learning principles aligned with business outcomes
- Develop dashboards for Directors and above, with learning effectiveness, quality performance and capability maturity.
- Lead, coach, and develop local training managers and quality managers across all sites
- Performance expectations alignment translated into realistic actionable and measured activities
- Clear articulation of ROI for key strategic activities deployment
- Track, align, standardize and report on Speed to Proficiency practices
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