Snowflake L1 Support

Company Name: Willware Technologies

Experience: 5+ Years

Location: Bangalore

Work Mode: Onsite

Job Description: 

L1 Support Person
The L1 Support Engineer provides first-line technical support for AI and data platform and applications, ensuring timely resolution of incidents and service requests. This role focuses on troubleshooting, process adherence, and proactive improvement of support workflows.

This position reports to the AI & Data Infrastructure Lead and is part of the Digital Products Development Group.

In this role, you will have the opportunity to:
• Respond to and resolve Level 1 technical issues across cloud-based environments (primarily Azure, AWS) and data platforms such as Snowflake.  
• Perform initial diagnostics, triage, and escalation following standard operating procedures. 
• ...