Snow School Desk Supervisor (Winter)

Panorama Mountain Village, 2030 SUMMIT DRIVE, PANORAMA, British Columbia, Canada

Job Description

In this multi-faceted role, you will assist guests in booking ski school programs. You will actively provide guest information regarding Panorama Mountain Resorts, events, services and facilities.

Essential Functions:

• Must possess an extensive knowledge of ski school programs and resort activities and events.
• Provide information and book ski school programs according to guest needs. Work with the sales department to fulfill group bookings.
• Uphold PMV and outlet policies and in conjunction with Employee Experience discipline employees as required.
• Responsible for the training of desk staff on sales and customer service procedures, as well as our point-of-sale system.
• Responsible for the scheduling of the desk staff ensuring a balance between labor costs and excellent customer service.
• Produce perfec...