Job Description

JOB DESCRIPTION

Job Title

SME - Service Business Operation

Job Description

Key Responsibilities

  • Review and standardize all relevant internal processes to ensure compliance, accuracy, and operational consistency, including but not limited to service contract review, order booking, billing, T&M quotation, and order management within the team
  • Support the implementation and rollout of all new service-related initiatives associated with business operations.
  • Collaborate cross-functionally with relevant stakeholders to review, align, and optimize end-to-end upstream and downstream processes, ensuring seamless integration, clear accountability, and consistent execution across the entire service business operation chain
  • Identify risks and support approval process
  • Drive process compliance, SOX, audit readiness
  • Lead continuous improvement and standardization
  • Drive adoption of AI tools to coope...

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