Job Description

SME - Operations

SME - Operations

Req ID#: 407419

Mumbai, India, IN

Job Description:

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:

Support Team/Coach (SME) shall:

  • Support in the new hire experience classroom including crosschecks and contact handling.

  • Possess knowledge of where learners are in their learning whenever providing support.

  • Facilitate debrief sessions.

  • Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.

  • Attend and engage in the reinforcement training and contribute when applicable.

  • Support questions through various communication tools.

  • Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational...

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