Job Description

Job Overview

This role of the SME is to be the client's technical focal point for the client's FGPP in production, to troubleshoot and solve issues in production.

Responsibilities

  • Troubleshoot and solve issues in production.
  • Escalation Handling: Manage escalations from L2 for complex and advanced issues, provide guidance and support for configuration changes needed to resolve issues.
  • Issue Investigation: Identify root causes, recreate issues, analyze traces and provide immediate workarounds, perform complex configurations to provide solutions.
  • Use GUI, DB and traces to perform analysis, understand FGPP core tables and fields (logical fields, xpath, object rules, profile_udfs, cache_refresh).
  • Payment Processing: Review payment processing flow and compare it with the error to pinpoint the issue.
  • Trace Analysis: Analyze traces to pinpoint the issue, determine if the failure requires a code fix or can be resol...

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