SLA Manager

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Service Level Management (SLM) – Job Description
Core Responsibilities
Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations.
Monitor and evaluate service performance against agreed SLAs on a monthly basis.
Identify and report service level defaults when performance metrics fall below expected thresholds.
Administer service level credits (liquida...