Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Service Level Management (SLM) – Job Description
Core Responsibilities
Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations.
Monitor and evaluate service performance against agreed SLAs on a monthly basis.
Identify and report service level defaults when performance metrics fall below expected thresholds.
Administer service level credits (liquidated damages) for ...
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Service Level Management (SLM) – Job Description
Core Responsibilities
Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations.
Monitor and evaluate service performance against agreed SLAs on a monthly basis.
Identify and report service level defaults when performance metrics fall below expected thresholds.
Administer service level credits (liquidated damages) for ...
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