Site Support Specialist

Key Responsibilities

Provide on-site user support for application and system issues, ensuring minimal downtime

Troubleshoot and resolve application errors, login issues, configuration problems, and system performance concerns

Coordinate with development, IT, and operations teams for escalated technical issues

Conduct application training and onboarding for end-users and site personnel

Perform routine system checks, updates, and maintenance to ensure operational stability

Document incidents, fixes, and updates in service ticketing systems

Support system rollouts, upgrades, and enhancements across multiple sites

Assist in testing new releases, features, or patches prior to deployment

Provide feedback on recurring issues to help improve system design and usability

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field

2+ years experience in applicatio...