Job Description
Job Description
Handle service monitoring, incident response, and drive technical support efficiency
Responsible for managing and maintaining network monitoring tools, systems, and
processes that ensure the availability, scalability, and performance of our production
environments.
Responsible for incident handling, service monitoring, and technical support efficiency.
Closely work with developers, DevOps, infrastructure teams, and different stakeholders
to achieve proactive incident prevention, issue resolution and incident documentations.
Key Responsibilities
Ensure that all tickets are updated and handled based on set KPI's and SLA's
Manage monitoring, alerting, and logging tools to ensure system health and service
uptime.
Ensure early detection, triage and escalation of service degradation based on defined
service level agreement
Trigger L2 ticket handling and on-call rotations for critical incidents.
Execute triage, diagnosis, and resolu...
Handle service monitoring, incident response, and drive technical support efficiency
Responsible for managing and maintaining network monitoring tools, systems, and
processes that ensure the availability, scalability, and performance of our production
environments.
Responsible for incident handling, service monitoring, and technical support efficiency.
Closely work with developers, DevOps, infrastructure teams, and different stakeholders
to achieve proactive incident prevention, issue resolution and incident documentations.
Key Responsibilities
Ensure that all tickets are updated and handled based on set KPI's and SLA's
Manage monitoring, alerting, and logging tools to ensure system health and service
uptime.
Ensure early detection, triage and escalation of service degradation based on defined
service level agreement
Trigger L2 ticket handling and on-call rotations for critical incidents.
Execute triage, diagnosis, and resolu...
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