Site Reliability Engineer (SRE) – L2 Support

You'll Make a Difference By: SRE L2 Support Role: Focus on maintaining and improving the reliability, availability, and performance of AWS-based infrastructure and applications. Incident Management: Handle and resolve L2 incidents related to AWS services (EC2, RDS, S3, Lambda, EKS, etc.), perform root cause analysis, and communicate to customers during outages or SLA breaches. Monitoring & Optimization: Proactively monitor infrastructure and application health in AWS, set up and fine-tune AWS monitoring and observability tools (e.g., CloudWatch, CloudTrail), create alarms, dashboards, and reports. Troubleshooting AWS Services: Resolve issues related to EC2 instances, Autoscaling Groups, Load Balancers (ELB/ALB/NLB), Amazon ECS, EKS, and container workloads. Log Management: Manage and analyze logs using AWS CloudWatch Logs, CloudTrail, and third-party solutions like ELK Stack, Datadog, Splunk. Disaster Recovery & Backups: Monitor AWS Backup jobs, ensure regular backups for critical infr...