Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The role:

  •  Own production reliability for a real-time platform where uptime and latency ARE the product — voice, desktop, intelligence, and AI combined; an agent mid-call can't wait for a retry.

  • First SRE hired immediately (Day 0–14) for production scaling and SLO ownership; a second joins at the start of Phase 3 for 24/7 coverage.

  • Pairs with C1 Platform Foundation on observability and tenancy isolation.

  • Startup environment: weekly deploys, 1-week sprints, fail fast, move forward — reliability engineering at that speed, not against it.

    • What you'll own:

  • SLOs and error budgets per tenant/service

  • Incident response and blameless postmortems 

  • Production scali...

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