Job Description
Americas / Remote / Full-time
Resend is building the most accessible email platform for developers. As we've grown to over 15K customers and continue to onboard thousands of new users every day, the challenge of maintaining a reliable, scalable, and observable platform has grown with it.
You'll design and operate the systems that keep Resend fast, reliable, and self-healing. From monitoring pipelines to automation, you'll help build the foundation that allows every engineer to move confidently and safely.
In this role you will...
Evolve and shape our on-call processes — from detection to resolution
Build automation for recovery, scaling, and self-healing systems
Improve observability across the stack: logs, metrics, traces, and dashboards
Define and track SLOs for core systems like email delivery, API latency, and queue performance
Collaborate closely with engineering teams to design for reliability, not just react to incidents
Codify playbooks, postmortems, ...
Resend is building the most accessible email platform for developers. As we've grown to over 15K customers and continue to onboard thousands of new users every day, the challenge of maintaining a reliable, scalable, and observable platform has grown with it.
You'll design and operate the systems that keep Resend fast, reliable, and self-healing. From monitoring pipelines to automation, you'll help build the foundation that allows every engineer to move confidently and safely.
In this role you will...
Evolve and shape our on-call processes — from detection to resolution
Build automation for recovery, scaling, and self-healing systems
Improve observability across the stack: logs, metrics, traces, and dashboards
Define and track SLOs for core systems like email delivery, API latency, and queue performance
Collaborate closely with engineering teams to design for reliability, not just react to incidents
Codify playbooks, postmortems, ...
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