Job Description

What You Will Do

Operational Support & Incident Management

  • Provide 2nd level support for production systems and critical business applications.

  • Investigate, troubleshoot, and resolve incidents and performance issues.

  • Perform root cause analysis (RCA) and document findings in a structured manner.

  • Collaborate closely with development teams to ensure sustainable issue resolution.

  • Contribute to post-incident reviews and continuous improvement initiatives.

    • Monitoring, Observability & Automation

  • Design, implement, and maintain monitoring dashboards.

  • Improve alert quality and reduce noise through effective threshold and metric design.

  • Analyze logs, metrics, and system behavior to proactively detect anomalies.

  • Automate operational processes using Ansible and scripting.

  • Contribute to CI/CD and deployment reliability improvements.

  • Continuousl...

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