Site Reliability Engineer / Cloud Support Engineer

Description

The Site Reliability Engineer (SRE) is responsible for maintaining high standards of quality customer service and support. In this role, you will be providing front-line customer support for our flagship product, Metworx. The Metworx product is delivered as a Platform-as-a-Service to our clients and provides a stable, scalable, and reproducible computing environment which abstracts away many of the technical and regulatory complexities involved in running systems for high performance computing and scientific analysis. This allows our users to focus on science and not infrastructure. The platform leverages many AWS services under the hood, including EC2 and ParallelCluster.

Serve as the front-line technical resource for troubleshooting and resolving customer issues related to the Company's Linux-based AWS platform.

Provide exceptional technical support to internal and external stakeholders, ensuring timely resolution of issues w...