Job Description

Site IT Administrator

Full Location: Pasig - PH

The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Provides IT desktop support to Call Center employees and Agents.
  • Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
  • Promptly escalates high level outages to corporate Support, and assists with resolution.
  • Performs coordinated tasks associated with Corporate IT projects affecting site.
  • Attends meetings with Corporate IT and conference calls with remote IT personnel.
  • Maintains IT documentation of processes and applications.
  • Assists corporate IT with enforcement of IT poli...

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