Site director

Company Description BPO Centers provides exceptional outsourcing solutions, offering services such as customer support, inbound/outbound sales, back-office support, and CX/AI consultation. By combining a professional culture and high-quality training, we empower our agents to act as an essential extension of client teams and true brand ambassadors. With a strong commitment to honesty, transparency, and strategic partnerships, we focus on delivering excellent customer care and supporting brand growth. Our goal is to help businesses meet their objectives while ensuring satisfaction at every step. Role Description The Site Director will oversee the day-to-day operations of the BPO Center located in Ensenada, BCN, ensuring smooth operations, client satisfaction, and staff productivity. This full-time, on-site role includes responsibilities such as managing staff performance, implementing operational strategies to enhance efficiency, maintaining compliance with company policies, and fosteri...