Site Agnostics

Key Responsibilities: Advanced Troubleshooting:

• Resolve complex issues escalated from L1 support, including root cause analysis and system diagnostics.

System & Application Support:

• Manage enterprise applications, databases, and servers; perform updates, patching, and configuration changes.

Incident Management: Handle tickets with detailed logs, adhere to SLAs, and ensure timely resolution.

Change Implementation:

• Support deployments, verify production changes, and manage system upgrades.

Escalation Handling:

• Collaborate with L3 teams for issues beyond L2 scope, ensuring proper escalation protocols.

User Assistance & Training:

• Provide advanced guidance to end users and assist with new feature rollouts or system functionalities.

Collaboration:

• Work closely with networking, development, and cybersecurity teams to maintain system integrity....