Shopping Mall Concierge [5 Days Work]

Are you passionate about providing exceptional customer service and creating memorable experiences? Join our team as a Retail Mall Concierge Associate! If you thrive in a fast-paced environment and enjoy helping others, this is a great opportunity to make a lasting impact!

• Attend to all enquirers and render assistance to shoppers or tenants in a professional manner and provide quality service
• Handle administrative work related to gift redemption during malls promotional activities, sales of gift vouchers
• Be familiar and well-versed with the malls floor plan, facilities and available services
• To provide directional assistance to shoppers/tourist
• Handle complains and suggestions with professionalism
• Day to day maintain and update database management
• Administrating all written or verbal feedbacks from desk
• Answering incoming call enquirers
• Other ad-hoc duties assig...