Shop Managers

KEY RESPONSIBILITIES 1. Sales & Performance Management Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services. Drive sales of mobile phones and accessories from Safaricom and other approved brands. Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories. Monitor individual staff performance and provide coaching, motivation, and guidance to improve results. Implement sales promotions, campaigns, and marketing initiatives as directed by management. 2. Customer Service & Experience Ensure high standards of customer service at all times. Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets. Handle customer complaints and escalations professionally and in a timely manner. Ensure the shop environment is clean, organized, professional, and customer-friendly. 3. Staff Supervision & Management Supervise, ...