Job Description
Job description
Secure a consistent, seamless positive customer experience through all channels by ensuring that your shop is always striving to fulfil the three IKEA customer motivators: Is it worth it?, Can I trust IKEA, Is there something for me? Ensure you have the right number of co-workers in the right place at the right time to run their shops; successfully and ensure their co-workers are ready and available to serve customers; Ensure the shop works ethically and in compliance with internal regulations and external laws including legislation relating to risk, the environment, health, and safety; Ensure your team understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers; Know your local market potential and work with your team and other functions to ensure your shop is locally relevant throughout the different ...
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