Shift Supervisor

Join us at Hen Hao Hot Pot and be part of a team that delivers authentic flavors and an unforgettable dining experience

We are looking for a reliable and customer-focused Shift Supervisor to join our hot pot restaurant team

Your Role:

• Supervise daily restaurant operations during assigned shifts.
• Ensure excellent customer service and dining experience.
• Lead, motivate, and monitor staffs' performance.
• Handle customer concerns and resolve issues promptly.
• Ensure compliance with food safety, sanitation and company standards.
• Manage shift scheduling, staff attendance and break times.
• Prepare shift reports and endorse updates to management.

Skills and Qualifications:

• At least 2 to 3 years of experience as a Shift Supervisor or Team Lead in a restaurant or F&B setting.
• Strong leadership and people management skills.
• Good communication and customer service skills.