Job Description
Remote Hands
Responsibilities:
Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
Provide support to clients / users over phone or via email
Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform Security CCTV monitoring and tape change based on tape rotation schedule
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
Work with vendor to resolve technical issues or supply and install of equipment or cabling
Liaison with customers to provide them with activity updates
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Work with other team members to c...
Responsibilities:
Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
Provide support to clients / users over phone or via email
Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform Security CCTV monitoring and tape change based on tape rotation schedule
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
Work with vendor to resolve technical issues or supply and install of equipment or cabling
Liaison with customers to provide them with activity updates
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Work with other team members to c...
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