Shift manager-KPO

• Manage day-to-day operations for the assigned shift, ensuring the efficient flow of tasks.
• Ensure timely and accurate handling of AI extracts by associates.
• Coordinate with QA, Data Analysts, and client teams to ensure smooth operations.
• Track productivity, SLAs, and manage shift rosters to ensure optimal performance.
• Handle escalations and provide mentorship and guidance to team members.
• Maintain operational dashboards and generate reports for management review.

Requirements:

• Graduate with 8+ years of experience in KPO/BPO or back-office operations.
• Minimum 1-2 years in a team lead/shift management role.
• Strong leadership, communication, and conflict-resolution skills.