Shift Manager

• Manage day-to-day operations for the assigned shift.
• Ensure timely and accurate handling of AI-extracted statements by associates.
• Coordinate with QA, Data Analysts, and client teams for seamless workflow.
• Track productivity, monitor SLAs, and manage shift rosters effectively.
• Handle escalations and provide mentorship and guidance to team members.
• Maintain operational dashboards and generate regular reports.

Requirements:

• Graduate degree with 8+ years of experience in KPO/BPO or back-office operations.
• Minimum 1-2 years experience in a team lead or shift management role.
• Strong leadership, communication, and conflict-resolution skills.