Shift Leader

JOB SUMMARY:

The Shift Leader works productively and supervises restaurant Crew Members to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

PERFORMANCE RESULTS:

1.    Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.

2.    Prepares and ensures consistent, high quality prod...