Shift Leader

Shift Leader

Lead the shift so every guest gets fast, accurate, friendly service. Set goals, assign roles, coach in real time, and uphold Dunkin’ standards.

Responsibilities

• Position and deploy crew to meet demand.
• Train, coach, and recognize performance during the shift.
• Drive speed, accuracy, and problem resolution.
• Enforce food safety, cleanliness, and security.
• Monitor quality and marketing execution.
• Report equipment and performance issues to the GM/AM.
• Model exceptional guest service.

Qualifications

• English fluency; solid math and writing.
• QSR experience required; leadership preferred.
• Guest-focused, decisive, and calm under pressure.
• Builds accountable, high-energy teams.
• Reliable and punctual.

Benefits Include:

• Competitive Hourly Pay
• Employee Discounts

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