Shift Captain

1. Team Supervision and Leadership

• Oversee the cafe or outlet staff during the assigned shift (servers, bartenders, kitchen staff, etc.).
• Assign duties and stations to staff according to shift needs.
• Motivate and guide staff to maintain high morale and service standards.
• Train new staff or provide on-the-job guidance.
• Handle minor conflicts or issues among team members.

2. Customer Service Management

• Ensure that customers receive prompt, courteous, and high-quality service.
• Address customer complaints or concerns professionally and promptly.
• Monitor dining areas to ensure cleanliness, organization, and readiness.
• Ensure guest satisfaction by checking in with tables when appropriate.

3. Operational Oversight

• Coordinate with the kitchen, bar, and other departments for smooth workflow.
• Monitor stock levels, replenishmen...