SG - Desktop Support Engineer

Job Description

• Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus
• FMS Engineer, Desktop Support ,Technical Support , with Minimum 2 years experience Minimum Graduate ,Diploma Holder Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech so...