Job Description
Job Description
We are looking for a skilled Salesforce Business Analyst – Sales, Service Cloud, Integrations & Experience Cloud to partner with business stakeholders, understand CRM requirements, and translate them into scalable Salesforce solutions. The ideal candidate has deep functional knowledge of Sales Cloud, Service Cloud, Experience Cloud along with Integrations and customer journey processes, along with strong analytical and communication skills.
Responsibilities
Key Responsibilities
Requirement Gathering & Analysis
We are looking for a skilled Salesforce Business Analyst – Sales, Service Cloud, Integrations & Experience Cloud to partner with business stakeholders, understand CRM requirements, and translate them into scalable Salesforce solutions. The ideal candidate has deep functional knowledge of Sales Cloud, Service Cloud, Experience Cloud along with Integrations and customer journey processes, along with strong analytical and communication skills.
Responsibilities
Key Responsibilities
Requirement Gathering & Analysis
- Conduct workshops with Sales, Service, Marketing, and Operations teams to gather business requirements.
- Analyze existing CRM workflows, pain points, and enhancement opportunities.
- Create BRDs, FRDs, user stories, acceptance criteria, and process documentation.
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