Job Description

Key Responsibilities

Client Support & Issue Management

  • Act as the primary point of contact for client support and issue resolution.
  • Manage and triage incoming tickets through ServiceNow, ensuring timely and accurate responses.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Maintain detailed documentation of incidents, resolutions, and system configurations.

Data & System Operations

  • Oversee and perform data load activities into Salesforce and related systems.
  • Conduct root cause analysis for recurring or high-impact issues and drive permanent fixes.
  • Monitor system health and proactively address potential issues.
  • Identify opportunities for automation and process improvements within support workflows.

Platform Integration & Expertise

  • Ensure smooth operation and integration...

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