Sevice Desk Analyst - Band 2 (Málaga)

Job description

As a Service Desk Analyst, you will manage incidents and service requests with greater independence, owning work through to resolution within defined scope and maintaining high service quality throughout. The role combines frontline support, stronger troubleshooting capability, queue management, and active contribution to service consistency, knowledge quality, and continuous improvement.

What You Will Do

• Provide frontline support via tickets, email, and approved chat channels, ensuring accurate and timely responses.
• Log, categorise, prioritise, and manage incidents and service requests end-to-end within defined scope.
• Perform effective triage, troubleshooting, and resolution of standard and moderate-complexity issues.
• Handle routine operational tasks, service requests, and user support activities with minimal supervision.
• Monitor systems, alerts, and events, correlating signals where needed to iden...