Setups Support Specialist

TCP is a leading provider of flexible, mobile timekeeping and workforce management solutions. The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts.

We are not able to sponsor visas for this role.

Responsibilities

• Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
• Handle large datasets in Microsoft Excel and apply formulas to transform raw data into system‑ready formats.
• Assist with exposure to SQL and perform basic database queries.
• Prepare and maintain status reports and checklists.
• Collaborate with Customer Facing Teams to identify and resolve configuration or data‑related issues.
• Manage multiple tasks and priorities across concurrent implementation and support projects.
• Communicate clearly and effectively with internal teams to ensure smooth handoffs and...