Job Description

, authorities and accountabilities

  • Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management
  •  Assist in sales campaigns for new contracts and proposals
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts
  •  Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
  • Function as liaison between internal organizations and customers for assigned contracts ·
  • Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done.
  • Handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.
  • Ha...

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