Services Planner

❑Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems •Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute •Work Orders are created automatically or by Order Management or Technical Support (CCC) ❑Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability ❑Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. => optimized scheduling has direct impact on Field Services Profit & Loss ! ❑Communicate proactively with customers, confirming the intervention det...