SERVICES COORDINATOR

SERVICES COORDINATOR

Service Coordinator

Position: Service Coordinator

Department: Service /backoffice

Location: Sec-24, Faridabad

Reporting To: Service Manager

Key Responsibilities

Handle customer queries through phone, email, and written communication in a professional manner.

Coordinate with the service team to schedule service visits, maintenance, and repairs.

Prepare and send service reports, quotations, and follow-up emails to customers.

Maintain accurate records of customer complaints, service requests, and job status.

Ensure timely communication between customers, technicians, and management.

Track service progress and update customers regularly until closure.

Prepare daily, weekly, and monthly service performance reports.

Manage AMC (Annual Maintenance Contr...