ServiceNow Trainer

Job Title: ServiceNow LLM Trainer

Location: India (Remote)

Employment Type: Contract (Full-Time, Remote)

Duration: 2 weeks (with possible extension)

Start Date: Immediate (within 1 week)

Role Overview

We are seeking an experienced ServiceNow Product Specialist / Trainer with strong expertise in CSM, ITSM, or HRSD modules to design realistic, scenario-driven workflows used in AI model training.

This is not a configuration or development role — instead, you'll translate real enterprise workflows and decision logic into structured, data-driven tasks that help improve AI reasoning around ServiceNow-like processes.

Key Responsibilities

Design scenario-driven tasks based on ServiceNow workflows such as case handling, SLA tracking, HR requests, and IT incidents.

Define decision-making frameworks, taxonomies, and evaluation criteria for model training.

Write clear, natu...