ServiceNow Technology Analyst

Overview

Description and Requirements TELUS Digital (Digital Operations Team) is seeking a Technology Analyst, bringing familiarity with a wide array of IT technologies. We’re seeking an energetic individual who enjoys working within a large team and has excellent communication, collaboration and problem solving skills.

Responsibilities

• As an entry-level Technology Analyst, you will be on the frontlines of our monitoring, alarming, and ticket-handling processes for our prioritization, escalation, and resolution of service-impacting incidents. Your technical skills and ability to collaborate will be paramount to resolving complex issues as well as providing feedback on our troubleshooting practices and overall support processes. Your experience and collaborative style will ensure we continue to provide the highest levels of customer service while continuously driving improvement in existing support capabilities.
• Using Service Now tick...