Job Description

The Core Responsibilities!


  • Oversee the design, development, testing, and deployment of ServiceNow applications and enhancements, following the Bank’s standards for software development life cycle and ITIL framework.



  • Collaborate with developers, admins, business analysts, business units, and external vendors to gather and analyze requirements, propose solutions, and provide estimates for ServiceNow projects and initiatives.



  • Ensure that the ServiceNow platform and applications are aligned with the Technology strategy and roadmap, and adheres to the Bank’s policies, standards, and best practices.



  • Provide technical leadership, mentorship, and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence and oversee their work quality and performance.



  • Manage the configuration, administration, and maintenance of the ServiceNow ...

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