ServiceNow Support Engineer

ServiceNow Support Engineer - Technical Specialist-Cloud & Infra Engg Area(s) of responsibility Role Purpose The ServiceNow L1.5 – L2 Support Engineer will be responsible for end-to-end operational support, administration, incident resolution, service request fulfillment, platform monitoring, and minor enhancements for the ServiceNow platform. The role will support ITSM processes, CMDB operations, integrations, reporting, user administration, and continuous improvement initiatives while ensuring adherence to SLA, governance, compliance, and platform standardization principles. The resource will operate within a governance-led support model and collaborate closely with customer stakeholders, Birlasoft delivery teams, architects, and integration teams. Key Responsibilities Incident & Operational Support Provide L1.5 and L2 support for ServiceNow platform incidents, requests, and operational issues Analyze, troubleshoot, and resolve incidents related to: Incident Management Request Manage...