ServiceNow Solution Architecture

Experience: 8-10 Years

Key Skills: ServiceNow Solution Architecture , Telecom OSS BSS ADM , Customer Service Management (CSM) and Telecom Service Management (TSM), Telco Solution Assurance Key

Responsibilities :

• Define and implement enterprise-scale ServiceNow architecture across CSM and TSM
• Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
• Architect workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
• Design self-service portals, virtual agents, and automation for high-volume telecom operations.
• Ensure adherence to ITIL best practices and telecom regulatory frameworks.
• Establish architecture standards and drive process optimization for service assurance and provisioning.
• Collaborate with business leaders and technical teams to align solutions with strategic goals.
• Provide thought leadership and mentor delivery ...