Job Description

Responsibilities

  • Develop and maintain ServiceNow dashboards, reports, and PA indicators.
  • Translate operational needs into meaningful metrics and visualizations.
  • Ensure data accuracy, source validation, and indicator alignment.
  • Create executive-level dashboards for service performance, KPIs, and trends.
  • Support continuous improvement through analytics and insights.
  • Maintain documentation for dashboards, KPIs, and reporting processes.

Requirements

  • Minimum 3-5+ years of analytics, reporting, or BI experience in IM/IT.
  • Degree or diploma in Data Analytics, Information Systems, Computer Science, or related field.
  • ServiceNow PA certification – preferred.
  • ITIL certification – an asset.
  • Experience with dashboards, KPIs, and operational metrics.
  • Strong understanding of ServiceNow reporting, PA indicators, and scorecards.
  • Ability to de...

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