Job Description

Job Description:

Role Summary

We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.

Key Responsibilities

  • Own end-to-end QA for releases – test strategy, planning, execution, and sign-off
  • Define and drive QA governance, standards, and best practices across projects
  • Lead functional, regression, integration, and UAT testing cycles
  • Validate ServiceNow configurations, customizations, and integrations
  • Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency 
  • Manage defect lifecycle and ensure timely resolution with development teams
  • Perform d...

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