Job Description

Job Summary

The ServiceNow Platform Supervisor (M1) leads a cross‑functional squad of Developers (P3/P2) and Business Analysts (P3/P2) to deliver stable, scalable, and upgradeable solutions on the Now Platform. This role orchestrates day‑to‑day run operations (health checks, incident/defect intake), Agile planning and execution (backlog, sprints, releases), change/release governance, and continuous improvement while coaching team members and standardizing ways of working. The Supervisor partners with the Platform Owner, process owners, and architecture/governance boards to ensure outcomes align with strategy and follow OOTB‑first standards.

Span of Control

  • Direct reports: Dev P3, Dev P2, BA P3, BA P2 (matrix with Platform Owner and process owners).
  • Primary workstreams: ITSM and scoped apps; platform reliability (run), Agile delivery (build), change/release, UAT coordination, metrics & reporting.

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