Job Description
We are looking for a technically strong ServiceNow professional to act as the customer-side owner for ServiceNow RUN services.
This role focuses on technical governance, operational oversight, and solution validation delivered by the ServiceNow partner. The ideal candidate combines hands-on ServiceNow background with operational experience and is able to challenge technical solutions while ensuring platform stability and service quality.
The individual will manage supplier performance, drive major incident resolution, and ensure all changes and enhancements are technically sound, scalable, and aligned with ITIL and ServiceNow best practices.
Your tasks
This role focuses on technical governance, operational oversight, and solution validation delivered by the ServiceNow partner. The ideal candidate combines hands-on ServiceNow background with operational experience and is able to challenge technical solutions while ensuring platform stability and service quality.
The individual will manage supplier performance, drive major incident resolution, and ensure all changes and enhancements are technically sound, scalable, and aligned with ITIL and ServiceNow best practices.
Your tasks
- Owning end-to-end RUN operations for the ServiceNow platform
- Governing managed service partner delivery against SLAs and KPIs
- Reviewing and challenging technical designs, integrations, and solution approaches
- Ensuring stability, perfor...
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