SERVICENOW PLATFORM ADMINISTRATOR

• Administer users, roles, groups, ACLs, and system security settings.
• Manage instance upgrades, patches, and clone activities.
• Maintain system configurations, plugins, properties, and module settings.
• Monitor system logs, performance, and operational health.
• Support development teams with update set migration and environment readiness.
• Document administrative procedures, configurations, and runbooks.
• Support break/fix activities, troubleshooting, and incident resolution for ServiceNow-related issues.

Requirements

• Minimum 3-5+ years of experience administering enterprise IT systems, including at least 2+ years administering ServiceNow.
• Degree or diploma in Information Technology, Computer Science, or related field.
• ServiceNow CSA certification required; CIS certifications – an asset.
• ITIL certification – preferred.
• Experience with workflow config...