Job Description
- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.
- 4–6 years of hands-on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules.
- Define decision frameworks and taxonomy structures for reinforcement learning efforts targeting ServiceNow models.
- Design scenario-driven tasks that simulate real ServiceNow use cases: case handling, SLA tracking, HR requests, IT incidents, etc.
- Write clear, natural task instructions that align with ServiceNow's workflows and decision-making logic.
- Represent tasks in JSON format with consistent structure and clarity.
- Use SQL to analyze datasets a...
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