Job Description

JOB DESCRIPTION

Req ID: 357896 

We are currently seeking a ServiceNow L3 Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Summary

We are seeking an experienced ServiceNow L3 Support Engineer to provide advanced application support, troubleshooting, and platform expertise across ServiceNow modules. The role involves handling complex incidents, root cause analysis, enhancements, and continuous improvement of ServiceNow ITSM and CSM capabilities. The ideal candidate will have strong hands-on knowledge of ServiceNow configuration, scripting, flows, and platform data structures.

Key Responsibilities

  • Provide Level 3 support for ServiceNow platform issues, including incidents and problem management.
  • Perform advanced troubleshooting and root cause analysis for ServiceNow applications and integrations.
  • Perform root cause analysis (RCA) and provide permanent fixe...

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