Job Description
Key Responsibilities
- Conduct workshops to gather requirements and define process flows
- Write BRDs, user stories, and acceptance criteria
- Support solution validation and UAT execution
- Align design with ITIL and organizational workflows
- Maintain documentation for processes and platform usage
- Collaborate closely with technical teams and business SMEs
Skills Required
Servicenow, Itsm, Itil, Incident Management, Problem Management, Change Management, Cmdb
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