Job Description

ServiceNow Engineering Manager – CSM, FSM, MCO, APO Focused

Key Responsibilities

  • Lead, Mentor and manage the tech Leads and Developer to design ServiceNow solutions across different Application and Modules of Customer Service application.
  • Drive Project management and Agile practices using sprint planning based on scope and deliverables.
  • Establish performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement.
  • Ensure platform stability, scalability, and maintainability by enforcing coding standards, testing practices, and release management processes.

Translate business requirements into actionable engineering tasks and ensure cross-functional collaboration across CRM, ERP, IoT, and other enterprise systems.

  • Manage and oversee integrations with SAP, Salesforce, and other enterprise platforms. Must have experience in GenAI,...

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